It’s time for today’s Retail Tale of Horror! A lady rang up this morning asking if I could put aside two balls of Heirloom wool for her. Sure, what colour is it? “Nigger.” Excuse me? “Nigger.” I incredulously told her that the Heirloom wool doesn’t have names, only numbers, and that I wasn’t sure which colour she was talking about. I directed her to the website to have a look and she dutifully rang me back five minutes later. “It’s colour 717,” she said. “The very dark brown.” Of course it is, madam. Where do these people come from?!