DUDE! Now that’s how you get your heart rate pumping. I just had a serious row with an irate customer and it feels great. No, stupid lady, I will not give you a refund because the wool doesn’t knit up the way you thought it would. No, it was not defective. No, our policy is perfectly legal. You can have a credit note, or you can suck it. Woo! I feel like going to kickboxing.

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  1. When I worked in a quilt shop I had a customer who wanted me to cut off the first 1/2 yard of a bolt because it was wrinkled. She wouldn’t buy it otherwise. Uh, no. Sorry. I can’t just chop off perfectly good fabric because you don’t want to iron, lady! Aren’t people freaking weirdos??

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